Out of School Youth Training Program

Goodwill is seeking participants for our Retail Customer Service and Sales Program funded by the Northwest Regional Workforce Investment Board. This marks an exciting year for the program that has innovative changes designed to produce better outcomes for participants. The overall goal of the program is to provide eligible youths the opportunity to secure a better future for themselves through on the job training, work experience, and support. Individuals who may qualify for the program should not be attending school, be between the ages of 1824, are unemployed and meet at least one of the following criteria:

  • A school drop-out
  • A low-income individual who has obtained a diploma and is basic skills deficient or an English language learner
  • An individual subjected to the juvenile or adult justice system
  • A homeless, runaway, current or former (aged-out) foster child
  • Youth in an out of home placement or eligible for social security under Section 477
  • Someone who is pregnant or parenting
  • Youth with a disability or a low-income individual who requires additional assistance to enter or complete an educational program to secure or hold employment

The program entails 12 weeks of combined classroom and on-the-job instruction. Participants who successfully pass the classroom instruction phase will receive three nationally recognized credentials including the National Career Readiness Certificate, National Retail Federation Customer Service and Retails Sales certification and a National Restaurant Association ServSafe Food Handler Certificate. The increased number of certifications is a key change for this year, providing participants a competitive edge when looking for employment. Once the participant attains these credentials, they will enter eight weeks of on-the-job training at a retail store. They will work 20 hours a week and earn minimum wage for their job training. Another exciting change includes the opportunity for participants to receive up to $500 in bonus money if they meet attendance and employment milestones.

Additionally, participants will develop a career portfolio, visit local colleges, learn fiscal responsibility, apply to open positions and work on entrepreneurship skills by developing a business plan. Interested parties should call the Program Coordinator at (203) 258-0135 or email careercenter@gwct.org. Classes will occur at the Goodwill Waterbury Career Center located at 943 Wolcott Street and for participants who may have difficulty with transportation to the program may be eligible to receive transportation assistance. Space is limited, and Goodwill anticipates the program kicking off within the next six weeks.